How To Save $1.5 Million A Year Per 10,000 Users On Password Resets With Access Symphony

META Group estimates that IT help desks on average receive 21 calls for help per user per year! If you have 10,000 users, that is 210,000 IT support tickets a year. Gartner estimates that 40% of IT help desk tickets are related to passwords, e.g., requests to reset a forgotten or lost password. Given that the cost of an L1 support ticket is between $8 and $18, an organization handling 210,000 support tickets a year could spend anywhere between $672,000 and $1,512,000 just to reset passwords!

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[New Guide] The Smart Executive's Pocket Guide To Modern Workplace Experience

If the last two years have taught us anything about the importance of impactful IT investments, it is that creating an outstanding employee experience is just as important as optimizing customer experiences. While at first, organizations tried to create outstanding digital experiences to retain their customers (and sometimes even lure new ones from less agile competitors), it became very quickly apparent that employees working from home required a better set-up as well. 

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What Is Modern Workplace Experience?

Over the past few years, Access IT Automation has grown from being a provider of application packaging and testing automation solutions (Access Capture) and automated endpoint management tools (such as Access Symphony and Access FixEngine) to creating a holistic platform that allows enterprise-size organizations to not only enable Modern Desktops, but to also constantly fine-tune their environment to walk the fine line between optimizing for user performance/experience and keeping costs as low as possible. We call this balancing act Modern Workplace Experience.

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3 Stats That Prove That Modern Desktop Is Now More Important Than Ever

We recently discussed what Modern Desktop Enablement is. We touched on the subject of why it is now more important than ever to enable and manage Modern Desktop in your organization, but today, we take a closer look at how this will be influenced by and have an impact on IT spending, remote work environments, and cyber security. 

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The Great Resignation: What You Need To Know & How To Minimize Its Impact

I heard about "The Great Resignation", a term coined by Anthony Klotz, a business professor at Texas A&M University,  only a few weeks ago. Here in the United Kingdom, we also have other issues we have to deal with right now, like the fallout of Brexit, the lorry driver visa debacle, and now the resulting fuel shortage. So I wasn't paying close attention to the US job market. At first, I couldn't make sense of the two happening simultaneously. But the more I read about it, the more I worry about how enterprises and large organizations will manage their IT in the coming two to three years. 

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COVID, BREXIT, And IR35 Create UK's IT Skill Shortage Superstorm

According to a recent McKinsey study, 94% of the UK workforce lack the skills that will be required in 2030: "Without concerted action by employers, two-thirds of the UK workforce could lack basic digital skills by 2030, while more than 10 million people could be under-skilled in leadership, communication, and decision-making,” the report said.

This alone is a drastic issue to deal with — which only is made worse by new, additional challenges the country is facing: the wide-reaching effects on the general workforce and IT environments created by COVID and by the exit from the European Union at the end of the year (BREXIT), and new labour laws like IR35 which further narrows access to available resources. Let's have a closer look at the situation before we talk about some ways you can start to mitigate the associated risks. 

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5 Secrets To Pulling Off A 95,000 Seat Migration Modern Desktop / Office 365 Project Successfully

In my 30+ years of experience in technology, I have migrated Windows 95 to XP, Windows NT to Windows 7, and now Windows 7 to Windows 10. And they all had one thing in common: I had to come in and rescue the migration projects many times because, initially, in peoples’ heads — even if they are technologists — OS migrations are simply thought of as clicking "Next" a few times. 

However, the opposite is true. In my opinion, upgrading to a new operating system in a large organization is one of the most difficult projects you can undertake. It touches every single person, application, and technology in the organization. You have to be extremely methodical and prepared in everything you do to finish the project successfully. Otherwise, your timeline, budget, and everything very quickly get away from you.

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5 Things To Keep In Mind When Finalizing Your IT Budget This Year

2020 has been a crazy year — there is no question about that. Suddenly having to switch to all of your employees working from home sent the vast majority of organizations scrambling, causing utter chaos. In fact, "companies spent an additional $15 billion a week on technology during the first wave of the pandemic, to ensure that employees could work from home safely," according to TechRepublic.

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Case Study: Global Investment Bank Adopts Modern Desktop & Office 365

In one of the largest IT Transformation projects ever awarded to a single vendor, Accessplc, the IT consulting and IT talent recruitment sister company of Access IT Automation, enabled a large Swiss investment bank and financial institution to drive Digital Transformation by adopting Modern Desktop, Office 365, and Microsoft Cloud services. 

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Why Your Modern IT Strategy Needs XLAs (No, NOT The Excel Add-in)

Lately, there is a lot of talk about XLAs! No, not the Excel add-in but rather Experience Level Agreements between a service provider and a customer with the goal of providing the best employee experience with said provider’s services.

Traditionally, software vendors had service-level agreements, or SLAs, which described expected minimum service levels that the service provider guaranteed (e.g., minimum uptimes or time to respond/repair issues) for the price someone would pay. Until now, SLAs were seen as the crucial measurement for a successful relationship between a software vendor and an enterprise IT department.

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