We are often asked this two-fold question: How do our IT Automation products address the currently known issues that exist in a client's IT environment, and what happens when new issues are discovered, new apps or updates come into play, etc.? As an answer, this post will discuss, from a high level, our process for providing our clients with IT Automation that will take them into their target platform (i.e., Windows 10, Office 365, etc.) and explain how we use both standard and tailored fixes.