Recent Posts by David Halfteck

 

Using IT Automation To Measure & Improve Customer Satisfaction In Your Next IT Transformation

When an enterprise goes through a major IT migration project, or is trying to properly implement/keep pace with Evergreen IT initiatives, the IT department is really squeezed on all sides. With so much pressure on IT, it is easy to lose focus and forget who it is that IT is serving and who is being directly affected by the migration project — the users. Even though the users aren't performing the migration, having them onboard and happy about the process is just as important for your organization's success. That's why getting their input and involvement is so valuable.

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Standard & Bespoke Fixes During & After Migrations

We are often asked this two-fold question: How do our IT Automation products address the currently known issues that exist in a client's IT environment, and what happens when new issues are discovered, new apps or updates come into play, etc.? As an answer, this post will discuss, from a high level, our process for providing our clients with IT Automation that will take them into their target platform (i.e., Windows 10, Office 365, etc.) and explain how we use both standard and tailored fixes.

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Your Remote Workers’ Activity Is Crucial For Sizing New Virtual Workplace Offerings (WVD)

As some regions are opening up around the world, companies like Google and Microsoft are already implementing long-term hybrid or Work-From-Anywhere (WFA) models for when employees are able to return to the office. In fact, one study finds that 22% of Americans will be remote by 2025 due to the resulting cost-savings (i.e. less office space) and higher employee satisfaction (i.e. less commuting) when working remotely.

While hybrid WFA models seem inevitable, costs and technical issues can still creep in to negate the benefits of giving up the office. A poor user experience for employees coupled with employer costs due to software bloat can put companies at a severe disadvantage. It is therefore essential to understand your remote employees' activities in order to "find the right size" for your Virtual Workplace offerings, such as Windows Virtual Desktop. In this post, I will discuss what you need to do to understand your employees' activity level and how to T-shirt size your WVD offerings accordingly.

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Fixing Windows Virtual Desktop (WVD) Issues With Access Symphony

Microsoft's Windows Virtual Desktop (WVD), a relatively new technology released in late 2019, has proven to be a vital solution for many enterprises. During the pandemic and subsequent stay-at-home orders, companies found themselves needing to provide their employees overnight with an in-office experience at their home. Powered by Azure, this cloud-based application virtualization service provides users with a complete desktop experience with top level security and compliance — in the office, at home, or anywhere in the world. In addition, Windows Virtual Desktop has also saved companies time and money by eliminating issues that employees would face in an on-premise environment, and by creating a better user experience.

However, as with any new technology, there are still a few issues that can arise and persist, causing end-user inefficiencies and lost time. In due course, Microsoft will address them through improvements in the product but in the meantime, customers need quick, easy, and automated ways to fix them. In this post, I will take you through some of the issues and show you how Access Symphony can solve them in an automated fashion, rather than using the manual way Microsoft is prescribing.

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5 High-Impact IT Automation Use Cases Every Enterprise Needs To Implement Now [Webinar]

By now, most enterprises are using some form of IT Automation to create repeatable processes that minimize or avoid human interaction with IT systems with the goal of realizing potential cost reductions, process improvements, and efficiency gains.

However, almost always, IT automation is done in bits and pieces — without a central repository or the ability to manage them. As a result, enterprises often have dozens of unused or underutilized agents which, of course, then hinders the organization in achieving their automation goals.

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Reduce Your IT Support Tickets With Automated Self-Service

According to a Zendesk study, organizations receive an average of 492 tickets per month — 69% of which could be resolved with a single touch. On average, these tickets cost $15.56 per ticket and take more than 24 hours to first respond. Based on my experience, it could take an additional 2-3 days to get the ticket resolved after the initial response has been sent.

Considering that the majority of tickets could be resolved within minutes rather than a full day, there is much room for improvement. Without improvement, there are drastic consequences for your organizations: 22 minutes of lost productivity per day per employee! And lost productivity means lost revenue.

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6 Simple, But Time-Consuming IT Tasks You Need To Automate Today

Between maintaining the current IT environment and driving innovation, IT departments have had to figure out how to manage their increasingly complex environments with fewer resources and less budget and time.

Automating otherwise time-consuming and labor-intensive tasks can not only enable you to chip away at your ever-growing workload faster, but can increase your ability to adapt to changes in your environment — two crucial success factors in today's evergreen IT landscapes.

But where do you start? Here are six simple, yet highly effective IT automation opportunities that you might not have explored yet, but are easily accomplished:

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3 Tell-Tale Signs Self-Service Automation Will Improve Your End User Experience

In a world of Digital Transformation where "King Customer" rules, we can all agree that the experience a user has with a product is instrumental. In other words, today, success is about providing the best possible End User Experience (EUX).

End user experience isn't limited to an organization's customers. It also needs to include its employees and other stakeholders. Internal departments such as HR, finance, marketing, and IT need to learn to tune into and better anticipate the needs of employees as well — especially the IT department!

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Migrating To Office 365 — Plugins, Add-ins, & Macros Compatibility

There's no denying it: If you are a Microsoft shop, it is very likely that your organization is going to migrate to Office 365 sooner rather than later. The SaaS version of the Office Suite has so much more to offer than the on-premise version, i.e., newer features, enhanced security, stability fixes, etc.

Whether your enterprise is updating because your on-premise version (Office 2010) goes end-of-life next year in October, or you want to take advantage of features that your version (Office 2016 & 2019) doesn't have, you can run into roadblocks that will bring your migration to a halt.

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6 Steps To Ensure IT Readiness To Drive Digital Transformation

In the past 12 months, pressure to drive Digital Transformation has reached a new milestone. Alongside with growth, becoming a digital business is now one of the top priorities for CIOs. In fact, our clients and prospects are telling us that one of the biggest concerns right now is figuring out how to increase business agility and drive Digital Transformation to create a sustainable, long-term competitive advantage.

This means companies must figure out how to increase the number, scope, and variety of digital transactions while boosting their ability to react to today's fast changing customer demands. And time is ticking: 33% of organizations already claim they have reached digital scale (significantly more compared to the 17% in 2018), according to Gartner's CIO's Agenda 2019 Report.

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