There is something a little odd happening in many companies right now when it comes to AI technologies.
As part of our efforts to constantly improve and update our products, we are pleased to announce that Access Symphony (along with SignOff and FixEngine) is able to be fully integrated with ServiceNow. In our blog, we have discussed in the past the advantages of Symphony, SignOff, and FixEngine, but today we will focus on how Symphony works with ServiceNow.
META Group estimates that IT help desks on average receive 21 calls for help per user per year! If you have 10,000 users, that is 210,000 IT support tickets a year. Gartner estimates that 40% of IT help desk tickets are related to passwords, e.g., requests to reset a forgotten or lost password. Given that the cost of an L1 support ticket is between $8 and $18, an organization handling 210,000 support tickets a year could spend anywhere between $672,000 and $1,512,000 just to reset passwords!
For an organization to understand and properly apply user-to-device affinity — since this affinity is crucial to many aspects of the company, from budgets to IT planning — it is imperative to know who the owner of a machine is. However, ownership is defined differently by every organization, and multiple factors come into play, such as the quantity and quality of data gathered.
If you have been following our blog, you will have read many posts about how our products can help you by taking mundane, repetitive daily tasks and automating them rather than having employees do them. Automation undoubtedly saves your organization time, money, resources, and a lot of headaches. So although we designed our products with the specific needs of our clients in mind, sometimes there are unexpected uses that our products are suited for as well.
With Windows 10 updates slowing down to once a year and going end-of-life in 2025 plus Windows 11 being in full swing with it already taking ten percent of the market share since its launch, adapting to the Modern Desktop world is more important than ever. That is why we are constantly adding functionality and upgrading our product lineup so that you can continue to seamlessly automate your IT tasks, such as migrating to a new/updated OS, fixing issues, etc.
Access Symphony has been upgraded to not only gather more information than ever before, but weave that data throughout an organization to provide insight into its users' needs.
In our latest series, we will be getting to know some of the influential figures that contribute to Access IT Automations growth and development and find out with the company and what IT automation means to them. #WeEnableModern Desktop
Is your application performance making your end-users less productive and costing you money? Recently, over a 24 hour period, our Access Symphony client was run from an Access Capture managed VM (Virtual Machine) with automated performance metrics captured. Access Capture showed exceptional automated performance testing results, which we believe, could be the answer to your productivity issues.