5 IT Management Budget Tips You Probably Don't Want To Hear

Most enterprise IT teams are currently breathing a sigh of relief as budget rounds are completed or at least about to be. According to a Spiceworks survey, on average, 44% of enterprises (5000+ seats) say they will increase their IT budgets while 47% remain the same as last year. The better-than-last-year outlook on budgets is primarily due to an increased priority on IT projects (62%), the need to upgrade outdated infrastructure (57%), and increased security concerns (47%).

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Access Capture V3: A Must-Have For Your 2020 IT Tool Stack [Webinar]

After a bit of a rough year, things are starting to look up: Gartner predicts that IT spending will bounce back to a healthy growth rate of 3.7% in 2020 — largely due to enterprise software spending.

John-David Lovelock, research vice president at Gartner, said: “The slowdown in IT spending in 2019 is not expected to stretch as far into 2020 despite concerns over a recession and companies cutting back on discretionary IT spending. [...] Most companies are caught trying to either cut costs or invest for growth, but the top-performing enterprises are doing both. A core challenge facing the industry is how organizations can operate as both a traditional company and a technology company at the same time. These ‘and’ dilemmas will drive future IT spending trends.”

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Windows Virtual Desktop & Its Impact On Your IT Planning

On September 30th, 2019, Microsoft's Brad Anderson announced that Windows Virtual Desktop, Microsoft's new cloud-based desktop and app virtualization service, is now generally available worldwide. It has been in public preview since March 2019.

The promise of Windows Virtual Desktop is to "deploy and scale your Windows desktops and apps on Azure in minutes" by delivering "simplified management, multi-session Windows 10, optimizations for Office 365 ProPlus, and support for Remote Desktop Services (RDS) environments", according to the statement.

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Coming Soon: Access Capture Version 3 — What You Need To Know (Part 2)

As you might already know, Access Capture V3 will be launched on November 14th, 2019. The new release includes lots of new exciting features and platform improvements. Last week, we walked you through some of them already and today, as promised, I would like to highlight some additional nuggets, in particular:

  1. Enhanced structured logging with multiple sinks out of the box (e.g., ELK stack)
  2. New messaging design to allow subscriptions to notifications
  3. Virtual machines presented within the browser
  4. Environments now support multiple deployment systems
  5. New publishing environment type
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State of the Union: Microsoft's Windows 10 Upgrade Strategy

Since Windows 10 was released with much fanfare as the 'last Windows', Microsoft has made many changes to its servicing model, terminology, and support schedule — causing much confusion among its customers, IT admins, and C-level executives.

One could say that change is a constant with Windows-as-a-Service, and not only with its much smaller, continuous updates. In just over 4 years and 7 feature update releases, Microsoft has repeatedly changed the naming conventions for updates as well as how long they will be in service for, and has extended the EOL dates and support windows — which, initially, they said they wouldn't do.

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Coming Soon: Access Capture Version 3 — What You Need To Know (Part 1)

I am very excited to share with you that on November 14th, 2019, we are officially launching our new version (V3) of Access Capture, our enterprise application packaging and testing automation solution.

We have added some very exciting features, and there are significant platform changes. I cannot wait to share all the upgrades with you — so I am giving you a two-part preview of the most critical updates.

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Reduce Your IT Support Tickets With Automated Self-Service

According to a Zendesk study, organizations receive an average of 492 tickets per month — 69% of which could be resolved with a single touch. On average, these tickets cost $15.56 per ticket and take more than 24 hours to first respond. Based on my experience, it could take an additional 2-3 days to get the ticket resolved after the initial response has been sent.

Considering that the majority of tickets could be resolved within minutes rather than a full day, there is much room for improvement. Without improvement, there are drastic consequences for your organizations: 22 minutes of lost productivity per day per employee! And lost productivity means lost revenue.

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3 Types Of Automation You Need To Be Pursuing Now

IT departments are currently experiencing a dramatic increase in application requests, largely as the result of the transition to a completely mobile workforce. However, staffing has remained relatively constant, prompting many enterprises to adopt automation as a means of deploying applications more rapidly in addition to realizing other ways for IT to benefit from automation.

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6 Simple, But Time-Consuming IT Tasks You Need To Automate Today

Between maintaining the current IT environment and driving innovation, IT departments have had to figure out how to manage their increasingly complex environments with fewer resources and less budget and time.

Automating otherwise time-consuming and labor-intensive tasks can not only enable you to chip away at your ever-growing workload faster, but can increase your ability to adapt to changes in your environment — two crucial success factors in today's evergreen IT landscapes.

But where do you start? Here are six simple, yet highly effective IT automation opportunities that you might not have explored yet, but are easily accomplished:

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3 Tell-Tale Signs Self-Service Automation Will Improve Your End User Experience

In a world of Digital Transformation where "King Customer" rules, we can all agree that the experience a user has with a product is instrumental. In other words, today, success is about providing the best possible End User Experience (EUX).

End user experience isn't limited to an organization's customers. It also needs to include its employees and other stakeholders. Internal departments such as HR, finance, marketing, and IT need to learn to tune into and better anticipate the needs of employees as well — especially the IT department!

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