Why Your Modern IT Strategy Needs XLAs (No, NOT The Excel Add-in)

Lately, there is a lot of talk about XLAs! No, not the Excel add-in but rather Experience Level Agreements between a service provider and a customer with the goal of providing the best employee experience with said provider’s services.

Traditionally, software vendors had service-level agreements, or SLAs, which described expected minimum service levels that the service provider guaranteed (e.g., minimum uptimes or time to respond/repair issues) for the price someone would pay. Until now, SLAs were seen as the crucial measurement for a successful relationship between a software vendor and an enterprise IT department.

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5 High-Impact IT Automation Use Cases Every Enterprise Needs To Implement Now [Webinar]

By now, most enterprises are using some form of IT Automation to create repeatable processes that minimize or avoid human interaction with IT systems with the goal of realizing potential cost reductions, process improvements, and efficiency gains.

However, almost always, IT automation is done in bits and pieces — without a central repository or the ability to manage them. As a result, enterprises often have dozens of unused or underutilized agents which, of course, then hinders the organization in achieving their automation goals.

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How A Great Employee Technology Experience Can Help You Hire & Retain Top IT Talent

For years, enterprises have struggled to hire and retain outstanding talent. According to the Wall Street Journal, there were 918,000 open IT jobs to fill in the last three months in the United States. In the United Kingdom, things are just as dire and are expected to increase in intensity as the new UK's IR35 legislation takes effect. This is expected to result in a furious scramble to scoop up the best IT talent before any competitors can sign them up.

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Evergreen IT: A Definition In Less Than 100 Words

The term "Evergreen IT" has been around for some years. It has been defined multiple times in many different ways, but when talking to enterprise IT organizations around the world, more often than not, IT managers and executives complain that they still don't really understand what it means.

Today, I want to kick off a small series of blog articles that tackles the basics of Evergreen IT by defining the term in the simplest way possible (and in less than 100 words!) before taking it apart and going through the details.

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5 IT Management Budget Tips You Probably Don't Want To Hear

Most enterprise IT teams are currently breathing a sigh of relief as budget rounds are completed or at least about to be. According to a Spiceworks survey, on average, 44% of enterprises (5000+ seats) say they will increase their IT budgets while 47% remain the same as last year. The better-than-last-year outlook on budgets is primarily due to an increased priority on IT projects (62%), the need to upgrade outdated infrastructure (57%), and increased security concerns (47%).

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Windows Virtual Desktop & Its Impact On Your IT Planning

On September 30th, 2019, Microsoft's Brad Anderson announced that Windows Virtual Desktop, Microsoft's new cloud-based desktop and app virtualization service, is now generally available worldwide. It has been in public preview since March 2019.

The promise of Windows Virtual Desktop is to "deploy and scale your Windows desktops and apps on Azure in minutes" by delivering "simplified management, multi-session Windows 10, optimizations for Office 365 ProPlus, and support for Remote Desktop Services (RDS) environments", according to the statement.

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3 Types Of Automation You Need To Be Pursuing Now

IT departments are currently experiencing a dramatic increase in application requests, largely as the result of the transition to a completely mobile workforce. However, staffing has remained relatively constant, prompting many enterprises to adopt automation as a means of deploying applications more rapidly in addition to realizing other ways for IT to benefit from automation.

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3 Tell-Tale Signs Self-Service Automation Will Improve Your End User Experience

In a world of Digital Transformation where "King Customer" rules, we can all agree that the experience a user has with a product is instrumental. In other words, today, success is about providing the best possible End User Experience (EUX).

End user experience isn't limited to an organization's customers. It also needs to include its employees and other stakeholders. Internal departments such as HR, finance, marketing, and IT need to learn to tune into and better anticipate the needs of employees as well — especially the IT department!

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Agile IT Planning & Deployments To Drive Digital Transformation

According to Gartner, Digital Transformation is one of THE hottest topics right now.

In a recent Gartner survey, 62% of CEOs said they have an initiative in place to make their organizations more “digital.” To support their customer engagement, businesses need to primarily solve three issues:

  • How to handle suddenly spiking demands and demand volatility cost-effectively,
  • How to support a much greater variety of product and services reliably, and
  • How to quickly adapt to changes in customer tastes and demands when it comes to product features and/or channel.
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How To Get Your Business Units On Board With IT Automation

The possibilities of automation are endless — and that scares many employees. And while enterprises today need to have a short- and long-term plan in place to retrain and reassign their resources whose jobs are now done through automation, IT Automation is aiming to make IT processes faster, more efficient, and ultimately more agile to provide the organizations with higher productivity, healthier and more stable IT environments, and faster turnaround times.

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