Recent Posts by Tony Head


How A Great Employee Technology Experience Can Help You Hire & Retain Top IT Talent

For years, enterprises have struggled to hire and retain outstanding talent. According to the Wall Street Journal, there were 918,000 open IT jobs to fill in the last three months in the United States. In the United Kingdom, things are just as dire and are expected to increase in intensity as the new UK's IR35 legislation takes effect. This is expected to result in a furious scramble to scoop up the best IT talent before any competitors can sign them up.

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5 IT Management Budget Tips You Probably Don't Want To Hear

Most enterprise IT teams are currently breathing a sigh of relief as budget rounds are completed or at least about to be. According to a Spiceworks survey, on average, 44% of enterprises (5000+ seats) say they will increase their IT budgets while 47% remain the same as last year. The better-than-last-year outlook on budgets is primarily due to an increased priority on IT projects (62%), the need to upgrade outdated infrastructure (57%), and increased security concerns (47%).

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State of the Union: Microsoft's Windows 10 Upgrade Strategy

Since Windows 10 was released with much fanfare as the 'last Windows', Microsoft has made many changes to its servicing model, terminology, and support schedule — causing much confusion among its customers, IT admins, and C-level executives.

One could say that change is a constant with Windows-as-a-Service, and not only with its much smaller, continuous updates. In just over 4 years and 7 feature update releases, Microsoft has repeatedly changed the naming conventions for updates as well as how long they will be in service for, and has extended the EOL dates and support windows — which, initially, they said they wouldn't do.

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How To Get Your Business Units On Board With IT Automation

The possibilities of automation are endless — and that scares many employees. And while enterprises today need to have a short- and long-term plan in place to retrain and reassign their resources whose jobs are now done through automation, IT Automation is aiming to make IT processes faster, more efficient, and ultimately more agile to provide the organizations with higher productivity, healthier and more stable IT environments, and faster turnaround times.

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5 Reasons Why Service Integrators Should Embrace IT Automation, Rather Than Fear It

A few years ago before Access IT Automation was founded, I had a very insightful conversation with a Head of Client Services of one of the big service integrators in my role as the CEO of Access, our IT Managed Service Provider.

This conversation stuck with me all these years because it addressed an all-too common pain point all SIs are struggling with: having "warm bums on seats" isn't a scalable business model to keep pace with the ever-accelerating velocity of IT transformation!

On the contrary, Service Integrators find themselves stuck in a situation where customers are demanding innovation to drive real IT transformation, and simply hiring more people won't cut it.

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IT Executives: 5 Ways To Boost Your IT Team's Productivity Today

Productivity is often overlooked as a metric when measuring the performance of your IT team. While it may not be as measurable as other key performance indicators (KPIs), the productivity of your IT team is a significant factor in your bottom line.

There is a simple reason for that: IT teams are overwhelmed — facing several challenges concurrently, i.e.,

  • Keeping up with the daily onslaught of IT tickets 
  • Updating LOB software
  • Hardware refresh
  • Migrating to a new OS/Server
  • Following a mandate from above to drive Digital Transformation and innovation

While your IT team is doing their best, they often have to get more work done with fewer hands — leaving the only option is to increase productivity. Alternatively, it's only a matter of time until you are facing anything from end user slowdowns/breakdowns to company-wide epidemics because your infrastructure is vulnerable to data breaches, malware attacks, and more.  

Regardless of what your IT team is going through, the need for increasing their productivity is high. Here are five easy ways to increase productivity today:

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4 Steps To Creating A Waterproof IT Automation Business Case (incl. PPT Template)

Everyone knows IT automation provides lots of perks for IT as well as the entire business. But when hard pressed for tangible benefits and real numbers — or writing a business case — most of us would be caught off guard. It doesn't come naturally to most IT professionals. 

Over the past 30+ years as an IT executive, I have helped multiple organizations put together a great variety of business cases, so I thought I would put together some pointers on how to create a rock-solid, water-proof business case for IT automation. Below, there is also a PowerPoint template you can download to speed up the process. 

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Culture: The Single Biggest Roadblock on Your Way to Digital Transformation

Last week, we talked about how the role of the CIO is changing in pursuit of Digital Transformation and with it the key performance indicators to measure their effectiveness and contributions to the company's bottom line. But this tectonic shift isn't happening in a vacuum — it requires an organizational change, or culture shift, to be successful. 

If this is something new to you, you aren't alone. At the recent Gartner Symposium 2018, many attendees were surprised to hear that a non-traditional technology topic was given top billing in several of the messages: the importance of corporate culture!

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CIOs Must Follow A New Set Of Rules To Achieve Digital Transformation

As more organizations look to their CIO to lead the company's Digital Transformation efforts, the traditional role continues to evolve to fill this growing responsibility.

To get a clearer picture of what this shift will look like, Gartner recently surveyed over 3,160 CIOs from 98 countries representing approximately $13 trillion in revenue/public sector budgets and $277 billion in IT spending. 

The message was loud and clear: 95 percent of these top-tier technologists expect their jobs to change significantly in the future due to digitization. As IT management is taking up less of the CIO's time, the executives see themselves as a change leader in addition to "assuming increased and broader responsibilities and capabilities". 

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4 Things You Should Know Before Investing Your Leftover IT Budget

Things are finally looking up on the IT budget horizon. According to the 2019 State of IT by Spiceworks, 56% of enterprises are planning to increase their IT budget in 2019 while 43% of organizations anticipate no change in their IT team's monetary plan! The majority of enterprises increased their IT dollars to invest in technology that counters ever-growing security concerns (about time!), to increase priority on their IT projects (Windows 7 losing support soon), and to upgrade outdated IT infrastructure. 

While that is great news, some IT executives are scrambling this time of year to find worthy IT investments to tuck away any leftover money — because if you don't spend this year's budget, your boss won't see any reason to increase your budget next year. Ideally, this investment should either give them a head-start in a planned initiative or will afford them some breathing room in the coming months. But there are some things you need to consider before blowing the money:

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