Recent Posts by David Butler-McAllister

Chief Operating Officer & Business Programme Director of Access IT Automation. Over 20 years expertise managing desktop and application transformation programmes. Industry leader and subject matter expert in enterprise application management.
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What Is An Automation Center of Excellence & Do You Need One?

The days when you could derive a competitive benefit by simply automating some process are long gone. It’s now a question of how effective the automation will be, rather than whether you should adopt it. In other words, the competitive advantage is realized through a holistic and strategic management of all bits and pieces of automation within an organization.

To achieve that, enterprises should implement an automation center of excellence (ACOE) as part of an overall strategy to create new business opportunities. It centralizes and manages automation capabilities, rather than simply streamlining a particular task for an organization. It also treats automation as an ongoing project requiring regular planning, testing, and evaluation.

Today, we are going to take a deeper dive into what an Automation Center of Excellence is, what its benefits are, and who the best candidates are to adopt this approach of strategically managing automation.

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3 Types Of Automation You Need To Be Pursuing Now

IT departments are currently experiencing a dramatic increase in application requests, largely as the result of the transition to a completely mobile workforce. However, staffing has remained relatively constant, prompting many enterprises to adopt automation as a means of deploying applications more rapidly in addition to realizing other ways for IT to benefit from automation.

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What Every IT Manager Should Know About Robotic Processing Automation

Digital technology has opened whole new vistas of success, profit, and agility in organizations across the globe. From the smallest startup to the vastest enterprise, Digital Transformation has forever changed the way we do business.

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Agile IT Planning & Deployments To Drive Digital Transformation

According to Gartner, Digital Transformation is one of THE hottest topics right now.

In a recent Gartner survey, 62% of CEOs said they have an initiative in place to make their organizations more “digital.” To support their customer engagement, businesses need to primarily solve three issues:

  • How to handle suddenly spiking demands and demand volatility cost-effectively,
  • How to support a much greater variety of product and services reliably, and
  • How to quickly adapt to changes in customer tastes and demands when it comes to product features and/or channel.
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10 Questions To Ask Before Starting Any IT Automation Project

Do you rely on a series of repetitive, tedious, and labor-intensive tasks that could easily be automated? Do you need to figure out how to free up resources to drive innovation and Digital Transformation? Are you trying to dig yourself out from under a mountain of compounding IT debt? Or are you moving to an Evergreen IT management approach to increase your organizational agility? Are you trying to figure out how to continuously update your IT landscape?

Whatever your reasons are for starting to implement a new IT automation project, there are a few questions that you should always ask ahead of time to ensure you design it as efficiently as possible — and to avoid going back repeatedly to re-engineer it and patch it up. Here are the ten questions we find the most useful to ask when implementing our IT automation solutions for our clients:

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SCCM 2007 Goes EoL In July 2019 — 5 Things You Have To Know Before Installing SCCM 1902

On July 9th, 2019, Microsoft's iconic device management solution, System Center Configuration Manager 2007 — officially known as Configuration Manager (ConfigMgr) or affectionately referred to as SCCM within most IT departments — will be retired after 12 long years of support.

To avoid running unsupported (and therefore unsafe) versions of your device management infrastructure, Microsoft recommends a migration to the Current Branch model of SCCM as soon as possible. But there are a few things you should know before migrating.

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Example Case Study Of Credential Guard & Oracle Java GSS API Support On Windows 10

For the past years, users that have the new Windows 10 security feature, Credential Guard, enabled were experiencing issues when it blocked third-party software from accessing the user's credentials. While not well documented, the biggest issue arises when common Java applications using the JDK for GSS API are not allowed to have access to the tokens anymore and therefore block the Single Sign-On (SSO).

Before we take a closer look at the issue itself, let's go through how Credential Guard works in more detail.

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Application Packaging & Testing Automation: Expectations vs. Reality

When it comes to automation, there is often a big gap between expectation and reality — often in the sense of "all or nothing". For example, doomsday scenarios have been painted and purport that automation is a direct replacement for human labor and will put hundreds of millions out of a job. In reality, only about 7.4% of jobs are actually at risk for being replaced through technology, algorithms, bots, or artificial intelligence.

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It's Make Or Break Decision Time Re: Windows 7 — Here Are Your Options

January 14th, 2020.

That is the date when Windows 7 goes end-of-life and a 10-year era ends — five years for Mainstream Support and five years for Extended Support. In addition, Office 2010 will lose support on October 23rd, 2020.

For years, Microsoft has been actively encouraging (some say nagging) organizations to move to its latest operating system, Windows-as-a-Service, or Windows 10. For example, the recently launched Windows 7 patch (KB4493132) even includes a reminder prompt to upgrade to Windows 10. The summary note reads: "After 10 years of servicing, January 14, 2020, is the last day Microsoft will offer security updates for computers running Windows 7 SP1."

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Microsoft Desktop App Assure: Impact On Your Enterprise Application Packaging Strategy

If you purchased 150 or more seats of eligible Microsoft 365 services, such as Microsoft 365 E3, Microsoft 365 E5, or Microsoft 365 Business, you have access to a special Microsoft service called FastTrack. As part of this free service, FastTrack specialists (Microsoft employees, Microsoft-approved vendors, and Microsoft-approved partners) will assist you with free advisory and remediation guidance.

Regarding Windows 10 adoption, Microsoft offers a FastTrack service called Desktop App Assure that is specifically designed to help you with app compatibility issues to drive your Windows 10 and Office 365 ProPlus adoption, deployment and updates. We have recently talked to some enterprise customers who were confused by what the service actually is and how this will impact their application packaging and testing strategy for Windows-as-a-Service and Office 365 ProPlus. 

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