The days when you could derive a competitive benefit by simply automating some process are long gone. It’s now a question of how effective the automation will be, rather than whether you should adopt it. In other words, the competitive advantage is realized through a holistic and strategic management of all bits and pieces of automation within an organization.
To achieve that, enterprises should implement an automation center of excellence (ACOE) as part of an overall strategy to create new business opportunities. It centralizes and manages automation capabilities, rather than simply streamlining a particular task for an organization. It also treats automation as an ongoing project requiring regular planning, testing, and evaluation.
Today, we are going to take a deeper dive into what an Automation Center of Excellence is, what its benefits are, and who the best candidates are to adopt this approach of strategically managing automation.